Integrity Staffing

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Reception Officer

Our client is a steadily growing luxury accommodations, tours and travel Company, and they seek to recruit a dynamic and self-motivated Reception Officers to be based in Mombasa, Nairobi, Meru, Nakuru, Eldoret, Narok and Kisumu. As a Receptionist, you will be the ambassador of our company’s first impressions on the guests and visitors. It will be your foremost responsibility to compassionately greet all incoming guests, visitors, and members, help them with directions or any appropriate information that they need while maintaining a high level of confidentiality.

Title: Reception Officer

Sector: Travel-Hospitality

Vacancies: 7

Remuneration: Competitive

Travel: Yes

PRIMARY RESPONSIBILITIES

  • Providing administrative support to a department or office location.
  • Provides support for reception and guest services, mail services, phone, meeting rooms and location services.
  • Receives and directs incoming calls to appropriate personnel and voicemail.
  • Greets and announces clients, applicants and visitors.
  • Follows security procedures for recording guests, suppliers and other visitors.
  • Convening & servicing meetings (producing agendas, taking minutes; conveying decisions)
  • Implementing procedural/administrative systems
  • Handling correspondence before and after meetings
  • Ensuring policies are kept current, are approved, and that all employees are aware of their implications.
  • Managing office space/premises
  • Administering pension schemes and share issues
  • Coordinating procurement of insurance services as well as managing the administration of the same
  • Overseeing and reviewing the execution of contracts and other legal agreements between the company and external entities.
  • Managing contractual arrangements with suppliers/customers
  • Maintaining current awareness about company law.
  • Arranges escorts as needed.
  • Issues visitor passes and validates parking.
  • Assists with scheduling and preparing meeting and conference rooms.
  • Coordinates setup of conference/meetings rooms.
  • Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition.
  • Arranges video and/or web conferencing as needed.
  • Coordinates catering for meeting and events.
  • Secures approvals for catering expenses and review invoices to arrange billing to appropriate department or business unit.
  • Performs general clerical duties associated with distributing office faxes, packages and mail as required.
  • Uses tracking systems to record inbound and outbound courier and mail. Meters mail.
  • Arranges messenger service as needed.
  • Follows location security procedures for screening inbound deliveries.
  • Orders office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.
  • Maintains neat appearance reception area, conference rooms café and other common areas.
  • Requests building and housekeeping services as needed.
  • Periodically inspects common area equipment to ensure good operating condition.
  • Arranges equipment service as needed.
  • Maintains records and logs of service requests and tracks their status.
  • Maintains a file of services including transportation sources, accommodations, and referral contacts.
  • May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
  • Performs other duties as assigned.

QUALIFICATIONS:

  • A minimum of a college certificate/diploma is required. Degree an added advantage.
  • Prior front desk, reception, customer service or other hospitality experience preferred.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.
  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Ability to work flexible work schedules based on office needs.

KEY COMPETENCIES

  1. Client Service orientation
  2. Data entry skills
  3. Listening skills
  4. Excellent writing skills
  5. Negotiation skills
  6. Judgmental skills
  7. Adaptability
  8. Motivation skills
  9. Excellent organizational skills
  10. Strong communications skills
  11. Effective time management
  12. Attention to detail and Analytical
  13. Good Interpersonal relationships
  14. Ability to Multi-task
  15. Ability to write, think and work quickly without losing focus
  16. Passionate in a Client services environment.

Application Process:
If you are up to the challenge, possess the necessary qualification, experience and enthusiasm, please proceed to apply as follows:

Applications will be received on a rolling basis to fill this position as soon as possible. Shortlisted candidates will be contacted via the email address provided in the CV. Safari Star Tours and Travel Ltd is an Equal Opportunity employer (Equal Opportunities Act, 2007).

Customer Care Assistant

Pesa Planet is Kenya’s most flexible mobile lending platform that strive to provide financial inclusion for people from all walks of life by leveraging on technology to provide cash loans right on their mobile phones at low and easy repayment schedules. We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, and handling customer concerns or complaints. We prefer candidates who have at least one year of administrative or customer service experience, but we are willing to train the right person.

PURPOSE OF THE JOB

To ensure proper management of Company’s front office, walk in clients, giving support to Members and the office team to ensure smooth flow of operations and excellent working environment. Providing internal and external customer service at all times.

RESPONSIBILITIES

  • Respond to general enquiries from the public and clients
  • Advice on loan eligibility
  • CRM Ticketing and escalation on emails.
  • Web chat on customer inquiries
  • Receiving and verification of new members’ applications;
  • Registration of new members & communication on onboarding process
  • Handle membership withdrawal process.
  • Perform any other duties as may be assigned from time to time

QUALIFICATIONS

The job holder must possess:

  • A diploma in Public Relations/Business Management/Marketing/Cooperative Management
  • University Degree will be added advantage
  • Professional training in customer care desired

SKILLS AND DESIRED QUALITIES

  • Attention to detail, good interpersonal & problem-solving skills.
  • Strong commitment and passion to customer service.
  • Must be able to work in a fast-paced environment.
  • Excellent oral and written communication skills
  • Practical experience in customer care works in a financial institution a plus.
  • Hands on experience in using CRM and ERP Software an added advantage

HOW TO APPLY

Interested candidates meeting the above requirements should apply as follows:

Email your updated CV to hr@pesaplanet.com by Tuesday April 21, 2020.

Clearly state the subject of the email as: Customer Care Assistant

Only shortlisted candidates will be contacted.

Pesa Planet is an equal opportunity employer.

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