Pesa Planet is Kenya’s most flexible mobile lending platform that strive to provide financial inclusion for people from all walks of life by leveraging on technology to provide cash loans right on their mobile phones at low and easy repayment schedules. We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, and handling customer concerns or complaints. We prefer candidates who have at least one year of administrative or customer service experience, but we are willing to train the right person.

PURPOSE OF THE JOB

To ensure proper management of Company’s front office, walk in clients, giving support to Members and the office team to ensure smooth flow of operations and excellent working environment. Providing internal and external customer service at all times.

RESPONSIBILITIES

  • Respond to general enquiries from the public and clients
  • Advice on loan eligibility
  • CRM Ticketing and escalation on emails.
  • Web chat on customer inquiries
  • Receiving and verification of new members’ applications;
  • Registration of new members & communication on onboarding process
  • Handle membership withdrawal process.
  • Perform any other duties as may be assigned from time to time

QUALIFICATIONS

The job holder must possess:

  • A diploma in Public Relations/Business Management/Marketing/Cooperative Management
  • University Degree will be added advantage
  • Professional training in customer care desired

SKILLS AND DESIRED QUALITIES

  • Attention to detail, good interpersonal & problem-solving skills.
  • Strong commitment and passion to customer service.
  • Must be able to work in a fast-paced environment.
  • Excellent oral and written communication skills
  • Practical experience in customer care works in a financial institution a plus.
  • Hands on experience in using CRM and ERP Software an added advantage

HOW TO APPLY

Interested candidates meeting the above requirements should apply as follows:

Email your updated CV to hr@pesaplanet.com by Tuesday April 21, 2020.

Clearly state the subject of the email as: Customer Care Assistant

Only shortlisted candidates will be contacted.

Pesa Planet is an equal opportunity employer.