Key Account Manager

Our client is one of the leading travel management company. They seek to hire an experienced Key Account Manager who will be tasked with the development of budgets, strategies and communications plans as well as participating in new business presentations.

Title: Key Account Manager

Industry: Tours and Travel

Gross Salary: Competitive

Location: Nairobi

Key Responsibilities

  • Understand organization strategy and vision, develop aligned strategy for each key customer
  • Identify market risk,  Identify risk relative to the customer,  Negotiate to mitigate risk
  • Giving market insight and reflecting market changes through leading customers gathers market intelligence.
  • Identify and develop new opportunities to the business case stage, Participate in innovation and offer development process as required,
  • Identify key decision makers and build knowledge and relationships with them,  Develop comprehensive multitier Interdependent relationships and ensure touch-points work
  • Represent the company professionally and communicate appropriately; understand all products, capabilities and ways of working and differentiation.
  • Observe competitor activity, understand competitors in depth,
  • Identify opportunities for joint development, develop business cases, coordinate projects and facilitate customer involvement.
  • Develop competencies required, work effectively with and build the virtual support team,
  • Offering a single point of contact, internally and externally; Orchestrating cross-functionally, implementing transactional cost reduction/processes, enabling contact review and control, providing tailored reporting
  • Understand Company and customer processes, complete joint value chain analysis seeking mutual benefit.
  • Identify opportunities for Improvement, influence and select correct resources to lead change, identify and participate in projects to deliver the benefits, and accept accountability for delivery.
  • Delivering the plan and its commitments
  • Providing tailored reporting for mutual benefit.


  • Com -Sales and Marketing/ Tourism & Travel-with sales and marketing qualifications, any related business degree; Minimum of 5 years previous sales experience in the service industry
  • A minimum of 2 years of corporate/leisure travel agency experience
  • Knowledge of Tours and Travel Industry-
  • Ability to present power point presentations at board level to Corporate Companies
  • Good understanding of the corporate, government and travel agency business
  • Strong communication skills; able to communicate at all levels
  • A great customer service attitude; solving problems as a fun challenge
  • Prior success with key account management and a history of happy clients
  • GDS skills, including pricing and ticketing, is an added advantage

Application Process:
If you are up to the challenge, possess the necessary qualification, experience and enthusiasm, please proceed to apply as follows:

  • Email your CV (only) to
  • Quote Key Account Manager in the Email Subject line.
  • The closing date for this vacancy is: January 12, 2020.

Applications will be received on a rolling basis to fill this position as soon as possible. Only shortlisted candidates will be contacted. Integrity Staffing LTD is an Equal Opportunity recruiter (Equal Opportunities Act, 2007).